Support
PHYSICAL
Packaging
E.g. - When the course arrives, the folio containing the course materials is damaged.
What to do: contact us at [email protected] .
We will do our best to deal with the problem within 24 hours *.
Type
E.g. - Part of the typed course material is illegible.
What to do: contact us at [email protected] .
We will dispatch substitute course materials within 24 hours *.
The Course Contents
E.g. - Some of the pages are missing.
What to do: contact us at [email protected] .
We will dispatch substitute course materials within 24 hours *.
Delivery
E.g. - You do not receive your course within the expected time.
What to do: contact us at [email protected] .
We will confirm dispatch dates and times or otherwise resolve the problem within 24 hours *.
Payment Processing
E.g. - You are unable to place your order or receipt of your order is not as you expected.
What to do: contact us at [email protected] .
We will attempt to deal with the problem or explain the information within 24 hours.
VeriTrader System Tester
E.g. - You have difficulty downloading, installing or running the VeriTrader System Tester.
What to do: First consult your documentation. If the problem persists, contact us at [email protected] .
We will attempt to deal with the problem within 24 hours.
COURSE MATERIAL
Accuracy
E.g. - You discover a typographical, arithmetic or incorrect reference error in the course material.
What to do: contact us at [email protected] .
We will attempt to correct the error within 24 hours *.
Clarity
E.g. - After following the directions given in the course, a section or particular statement made in the course is unclear.
What to do: contact us at [email protected] .
We will attempt to explain the section and/or update the course material within 24 hours *.
VeriTrader System Tester
E.g. - Despite double checking the settings as explained in the course, your example test results are not as the course suggests or you experience error messages from the software.
What to do: contact us at [email protected] with specific details of the problem.
We will attempt to resolve the problem within 24 hours *.
GENERAL
Improvements and Suggestions
E.g. - You identify an area where the MODUS Commodity Trading Course could be made more helpful to you and other students.
What to do: contact us at [email protected] .
We will consider your suggestion(s) carefully and where considered appropriate we may update the course material and make it available at no charge to existing MODUS students or implement suggested improvements in future editions of the course.
Trading Advice
E.g. - You require general trading advice or recommendations.
What to do: Commodity trading is a diverse and extensive subject. It is not within the scope of the MODUS Commodity Trading Course to discuss concepts beyond those included in the course or to offer opinions or recommendations.
We will endeavour to maintain references to sources of useful information in our members area at www.modustrading.com to which all MODUS students will have access.
* Response times are estimates based on Monday to Friday office hours and may vary, especially during weekends and public holidays.